Refund policy
Divine Mercy Return & Refund Policy
Thank you for supporting Divine Mercy. We value your trust and are committed to providing high-quality products. Please review our policy carefully before completing your purchase.
All Sales Are Final
All purchases made through Divine Mercy are final.
We do not offer refunds, returns, exchanges, or order cancellations under any circumstances, except in cases where an item arrives damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, you must notify us within 48 hours of delivery.
To submit a damage claim, email us at divinemercynyc@gmail.com and include:
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Your order number
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A brief description of the issue
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Clear photos of the damage or defect
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Images of the shipping box/package, if applicable
Claims submitted after 48 hours or without proper proof may be denied.
Review & Outcome
Once your claim is received, our team will review it.
If approved, we may issue:
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A replacement item, or
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Store credit
This decision is made at our discretion.
We reserve the right to refuse any claim that:
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Does not meet our criteria
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Appears fraudulent or altered
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Shows damage caused by customer misuse, wear, or handling
Contact
If you have any questions regarding this policy or your order, please contact us at:
📧 divinemercynyc@gmail.com
Thank you for supporting Divine Mercy.